Did you ever have one of those days when you think everything is going great and then poof it’s not? I am currently fighting with my bank because of a credit card I cancelled over 3 years ago. At that time it was issued by a different bank affiliate and recently my bank took over these accounts. (You’ve heard it before: bank mergers, bank buyouts, etc. and the aggravation they cause us.)
Well, 2 months ago when I called the old bank to pay my bill, they had no record of it; so I got customer service on the line and was told I’d have to contact my bank. I called customer service and was put on hold; got tired of waiting; called back to use their computer customer service line where you input your number and/or social security number to have access, and they had no record of my card. Rather than drive down to my bank, I chose to not pay the bill since no one had a record of it. (According to my bank’s recording the conversion was to be finished 5 days after my bill was due).
Toward the end of Sept, I received a bill for 2 months’ payments due and a $25.00 late fee charge on my new credit card that I never got because the account has been closed for 3 years. I went to the bank and complained; they called the toll-free customer service number and got put on hold too (so much for good customer service — they can’t even tell their own workers from us poor peons). I was told the bill would be decreased and the late fee waived, but it never was. Two calls later I was told the $25.00 late fee would be credited after I paid it, but it never was. Now my question is this: Fellow Readers, do you think I should write the Attorney General to see if he can help or just let it go?
I would change banks but alas I have direct deposit and it would be a real hassle to change all that since I am now retired and have had this account since 1990, but that’s what happens when banks and companies keep merging and customer service gets “lost in the lurch” just like Christmas and commercialism!